Support & KB - Knowledge Base

Community FAQ to BIP media’s – Questions and Answers. If you have other question, you can
contact us or via email at support@BIPmedia.com.

BIP media Hosting Community FAQ - Frequently Asked Questions

VPS Server Hosting - Billing Faq!

Q: How am I billed?
A: VPS Server Billed per hour. The pricing pages show estimated pricing based on 720 hours per month.

Q: How do I choose between monthly and hourly billing?
A: There is no difference between monthly and hourly billing. All VPS server hosting billed hourly. We have estimated that each month has about 720 hours (30 days).

Q: Am I charged while my VPS server is in a powered-off state?
A: Yes. Your disk space, CPU, RAM, and IP address are all reserved while your VPS server is powered off.

Q: Do I have to pay the cost of the VPS server every time I create a new one?
A: No — you only need to pay for 1 hour of usage. Spinning up a new VPS server to test something for a couple of minutes will only cost you the hourly charge.

Q: What form of payments do you accept?
A: We accept Visa, MasterCard, American Express, and Discover.

Q: Am I charged when I enter a credit card?
A: Yes — when you enter a card, we charge $6. The charge is credited directly to your account and used as part of our validation process. Any remaining balance is paid at the end of the billing cycle.

Q: How do I cancel my account?
A: Please open a support ticket, and we will cancel immediately.

Q: Do you offer refunds?
A: Please open up a ticket with us. If you are not satisfied with our services within the first 30 days, we will issue a refund.