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Billing FAQ |
 Cloud Status: Healthy |
Q: How am I billed?
A: Server Billing is done per hour. The pricing pages shows estimated pricing based on 720 hours per month. |
Q: How do I choose between monthly and hourly billing?
A: There is no difference between monthly and hourly billing. All servers are billed hourly. We have estimated that each month has about 720 hours (30 days). |
Q: Am I charged while my server is in a powered-off state?
A: Yes. Your disk space, CPU, RAM, and IP address are all reserved while your server is powered off. |
Q: Do I have to pay the cost of the server every time I create a new one?
A: No — you only need to pay for 1 hour of usage. Spinning up a new server just to test something for a couple of minutes will only cost you the hourly charge. |
Q: What form of payments do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. |
Q: Am I charged when I enter a credit card?
A: Yes — when you enter a card, we charge $6. This is credited directly to your account and is used as part of our validation process. Your card is then charged at the end of the billing cycle for any remaining balance. |
Q: How do I cancel my account?
A: Please open a support ticket, and we will cancel immediately. |
Q: Do you offer refunds?
A: Please open up a ticket with us. If you are not satisfied with our services within the first 30 days, we will issue a refund. |