BIP KB Tag: troubleshooting

ImageMagick [Imagick] PHP Class Broken Or Fails To Install

Introduction to Imagick Some versions of CentOS (including the most recent 5.5) have an issue with a buggy 6.4.8 RPM version of ImageMagick. This version prevents the Imagick PHP class from working properly and also prevents the extension from being installed via PECL. If you are using this PHP class on your site, you will see an error something like: Fatal error: Class 'Imagick' not found in /home/user/public_html/
By peggy, January 24, 2015

How To Test Connectivity With Ping

These tests are performed using a Windows workstation. If you have a MAC or a *nix PC, the instructions will be a little different (details to be added soon). Running a Ping Ping is one of the first tools to use to point to point connectivity. It's run through the command prompt, but getting the basic information is quite easy: To run ping, type Start > Run. Type cmd in the Run window, and click OK. A black and white command line wi...
By BIP, January 24, 2015

How To Test Connectivity With Traceroute

What is Traceroute? The traceroute utility checks how many “hops” (transfers through other routers or networked devices) it takes for your computer to reach a destination. You can use traceroute if you know the other computer's IP address, website address, or name (e.g.,,, etc). Using Traceroute To access traceroute on a Windows workstation, perform one of the following: Windows 7 or Vista: From the Start me...
By fredric, January 24, 2015

How To Test DNS Resolution With NSlookup

What is NSlookup? NSlookup is a utility that allows users to verify that a given domain name (or domain record) is resolving properly locally on their PC. It is also useful to check DNS caching, to ensure that after a DNS changeover that the PC is seeing the new IP address entry. Using NSlookup To access nslookup on a Windows workstation, perform one of the following: Windows 7 or Vista: From the Start menu, in the search...
By jimmy, January 24, 2015

URL File-Access Is Disabled Error After Upgrading To PHP 5.2

If you have recently upgraded to PHP 5.2.x or newer and are getting an error on your site saying URL file-access is disabled in the server configuration, you may be affected by a new PHP configuration change. As of PHP 5.2.0, a new configuration directive, allow_url_include, was introduced in an effort to enhance security in file inclusion. The introduction of this directive allows an admin to keep allow_url_fopen enabled for scripts that need i...
By petter, January 24, 2015